FAQ

GENERAL TERMS & SHIPPING

The Process
Every essential is handcrafted with delicacy for perfection, directly after the order is placed. We strive to bring visionaries a masterpiece, with every essential we craft.
 

Delivery times begin on the shipment date and vary depending on the selected shipping service or the otherwise available service in every country. It depends on the length that the essential takes to craft and create, and the place we ship from.

Essentials purchased from P. Franchesco Ferrucci are shipped directly from Europe, USA or Asia.

P. Franchesco Ferrucci is an International Company. We ship to most countries; free worldwide shipping.
 

Shipping is complimentary for our customers. We offer Free Secured Shipping, both for USA & International orders.

At the delivery the courier may require the signature of the customer or a delegate person.

P. Franchesco Ferrucci is pleased to offer complimentary shipping which covers all costs related to shipping.

Taxes depends on the location of the customer and may vary. You can view the final amount of any order by checking the confirmation email.

Unfortunately no, we cannot issue you with an invoice, but you will receive a "Order Confirmation" email after the order confirmation and shipping.

ONLINE ORDERS

When the tracking number is available, we will email you the tracking number of the essential.

For each product presented you will find information relating to the composition, sizes, and instructions for the care of the product.

It is not possible to add products to an existing order. You must place another order.

All online transactions are transmitted via a secure server with SSL encryption technology (Secure Socket Layer).

All essentials purchased online have an insured policy that we will get the right essential to you, in perfect condition. 

Returns?
P. Franchesco Ferrucci generally accepts returns on any essentials, except canvases from "The Gallery".
We assure that the right essential ordered will be delivered to you in perfect condition. Reach out to us by email with any order issues. Please consider this policy before submitting your order.
 

PAYMENT

The payment methods for purchases in our online store are debit cards, credit cards, and PayPal. Our checkout page will verify if your method of payment is acceptable when an order is made.

Directly after placing your order, you will be charged. You will receive an email with your order confirmation and the amount due has been charged.

Payment will be made in the currency shown at the checkout in our store.